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On this page you'll find resource recommendations on a specific diversity topic. These sources are selected by International Training and Development, LLC president, Leslie Aguilar, and are some of her favorites. What does it take to be a favorite resource? It must be interesting (no-doze), thought-provoking, well-written, applicable to the real world, and a wealth of information or real-life examples.
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| Bias-Free and Respectful Communication |
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"The workplace is not a kinder or gentler place - at least when it comes to continued use of racial, ethnic, ageist and other slurs directed at co-workers."
According to a 2005 survey by Boston-based Novations Group, sexual remarks, ethnic and racial slurs are the most frequent types of ridicule heard at work. In 2005, 35% of employees surveyed reported overhearing sexual remarks while 29% of employees reported overhearing ethnic and racial slurs. Sexual orientation ridicule was reported by 24%, age-related ridicule by 22%, and disability-related slurs by 9%.
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Adapted from: Disturbing Consistency
in Prevalence of Office Slurs
by Kathy Gurchiek, SHRM, 4/24/06.
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I believe it is important to treat others with dignity and to speak up in the face of demeaning and biased comments. Here are several helpful resources for communicating respectfully and for responding to biased speech you encounter.
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Aguilar, Leslie. Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World. Dallas, TX: Walk the Talk, 2006.
Ellison, Sharon. Taking the War Out of Our Words. The Art of Powerful Non-Defensive Communication. Berkeley, CA: Bay Tree, 2002.
Herbst, Philip H. The Color of Words. Yarmouth, MA: Intercultural Press, Inc., 1997.
Los Angeles County Human Relations Commission. Los Angeles, CA; (213) 974-7611; www.lahumanrelations.org.
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But Names Will Never Hurt Me? What You Should Know About Hate Talk. |
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How to Communicate Better with Clients, Customers and Workers Whose English is Limited. |
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No Offense Intended: A Guide for Anyone Who Writes Anything. |
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23 Tips on Cross-Cultural Communication. |
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Maggio, Rosalie. The Bias-Free Word Finder: A Dictionary of Nondiscriminatory Language. Boston, MA: Boston Press, 1997.
Maggio, Rosalie. Talking About People: A Guide to Fair and Accurate Language. Phoenix, AZ: Oryx Press, 1991.
Mathias, Barbara and Mary Ann French. 40 Ways to Raise a Nonracist Child. NY: HarperPerennial, 1996.
Pickens, Judy E. Without Bias: A Guidebook for Nondiscriminatory Communication, International Association of Business Communicators. New York, NY: John Wiley & Sons, Second Edition, 1982 (Out-of-Print; purchase through Amazon.com).
Schwartz, Marilyn and the Task Force on Bias-Free Language of the Association of American University Presses. Guidelines for Bias-Free Writing. Bloomington, IN: Indiana University Press, 1995 (Out-of-Print; purchase through Amazon.com).
The Southern Poverty Law Center. Speak Up! Responding to Everyday Bigotry. Montgomery, AL: www.Tolerance.org, 2005.
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Thiederman, Sondra. Making Diversity Work: 7 Steps for Defeating Bias in the Workplace. Chicago, IL: Dearborn Trade, 2003.
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